Privacy Policy
Understanding how calorivensol protects and manages your personal information
Last Updated: 15 February 2025
Introduction and Our Commitment
At calorivensol, we understand that your financial information deserves the highest level of protection and transparency. This privacy policy explains how we collect, use, store, and safeguard your personal information when you interact with our income optimization platform and related services.
We're committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Australian Consumer Law. Your trust is fundamental to our relationship, and we believe in being completely transparent about our data practices.
This policy applies to all users of calorivensol.com, our mobile applications, and any related services we provide. By using our platform, you acknowledge that you've read and understood this privacy policy.
Information We Collect
We collect various types of information to provide you with personalized financial guidance and optimize your experience on our platform. Understanding what we collect helps you make informed decisions about sharing your information.
Personal Identification
Name, email address, phone number, date of birth, residential address, and government-issued identification numbers when required for verification purposes.
Financial Information
Income details, expense categories, banking information (when you choose to connect accounts), investment preferences, and financial goals you've shared with us.
Usage and Analytics
How you navigate our platform, features you use most frequently, time spent on different sections, and your interaction patterns with our tools and resources.
Technical Data
IP address, browser type and version, device information, operating system, referring websites, and cookies that help us improve your experience.
Information from Third Parties
With your explicit consent, we may receive information from financial institutions through secure API connections, credit reporting agencies for verification purposes, and trusted partners who help us provide comprehensive financial insights. We never purchase personal information from data brokers.
How We Use Your Information
Every piece of information we collect serves a specific purpose in helping you achieve better financial outcomes. We don't use your data for purposes beyond what's necessary for our services.
- Providing personalized income optimization recommendations based on your unique financial situation and goals
- Analyzing spending patterns and identifying opportunities for better financial management
- Delivering educational content and resources tailored to your experience level and interests
- Communicating important updates about your account, security alerts, and relevant financial opportunities
- Improving our platform's functionality and developing new features that address common user needs
- Ensuring platform security and preventing unauthorized access or fraudulent activities
- Complying with legal obligations including anti-money laundering and tax reporting requirements
- Providing customer support and resolving technical issues you may encounter
Important Note: We never sell your personal information to third parties, use it for aggressive marketing campaigns, or share sensitive financial details without your explicit consent. Your information stays within our secure ecosystem unless you specifically authorize otherwise.
Data Sharing and Disclosure
We maintain strict controls over who can access your information and under what circumstances. Sharing only occurs when it directly benefits your experience or when legally required.
Authorized Service Providers
We work with carefully vetted partners who help us deliver our services, including cloud storage providers, payment processors, and security specialists. These partners operate under strict confidentiality agreements and can only access information necessary for their specific functions.
Legal Requirements
We may disclose information when required by Australian law, court orders, or regulatory requests from bodies like ASIC or the ATO. We'll notify you about such requests unless legally prohibited from doing so.
Business Transactions
In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll provide advance notice and ensure the new organization maintains the same privacy standards.
Your Privacy Rights
Under Australian privacy law, you have significant control over your personal information. We've made exercising these rights straightforward and free of charge.
- Access Your Information: Request a complete copy of all personal information we hold about you, including how it was collected and how it's being used
- Correct Inaccuracies: Update or correct any personal information that's incomplete, outdated, or incorrect
- Delete Your Data: Request deletion of your personal information, subject to certain legal and regulatory requirements we must meet
- Restrict Processing: Limit how we use your information in specific circumstances while maintaining your account
- Data Portability: Receive your information in a structured, machine-readable format to transfer to another service provider
- Object to Processing: Opt out of certain uses of your information, particularly for marketing purposes
- Withdraw Consent: Remove previously given consent for specific data processing activities
To exercise any of these rights, contact our privacy team at privacy@calorivensol.com or use the privacy settings in your account dashboard. We'll respond within 30 days and provide clear information about any steps we've taken.
Data Security Measures
Protecting your financial information requires multiple layers of security. We've implemented comprehensive measures that meet and exceed Australian financial services standards.
Encryption Standards
All data is encrypted using AES-256 encryption at rest and TLS 1.3 in transit, the same standards used by major Australian banks.
Access Controls
Multi-factor authentication, role-based access permissions, and regular access reviews ensure only authorized personnel can view your information.
Infrastructure Security
Our systems are hosted in Australian data centers with 24/7 monitoring, redundant backups, and regular security audits by independent firms.
Incident Response
Dedicated security team with established protocols for detecting, containing, and responding to potential security incidents within hours.
We conduct quarterly security assessments, maintain cyber insurance coverage, and participate in industry threat intelligence sharing to stay ahead of emerging risks. All employees undergo regular privacy and security training.
Data Retention and Deletion
We retain your information only as long as necessary to provide services, comply with legal obligations, and protect both your interests and ours. Different types of information have different retention periods based on their purpose and regulatory requirements.
Retention Periods
- Account information and financial data: Retained while your account is active plus 7 years after closure for regulatory compliance
- Communication records: Kept for 5 years to help resolve potential disputes and maintain service quality
- Usage analytics and technical logs: Retained for 2 years to improve platform performance and security
- Marketing preferences and consent records: Maintained until you withdraw consent or close your account
Secure Deletion Process
When information reaches its retention limit or you request deletion, we use a multi-step process including overwriting data on storage devices, destroying physical backups, and removing information from all active systems. This process typically takes 30 days to complete across all systems.
International Transfers
While we primarily store and process your information within Australia, some service providers may be located overseas. We ensure any international transfers meet Australian privacy requirements and provide equivalent protection for your information.
Currently, we may transfer information to service providers in the United States and European Union, all of whom operate under strict data protection agreements. These transfers are covered by appropriate safeguards including Standard Contractual Clauses and regular compliance audits.
Your Control: If you prefer to keep all your information within Australia, please contact our support team. We can accommodate this preference, though it may limit access to certain advanced features that rely on international service providers.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience, remember your preferences, and understand how you interact with our platform. We believe in giving you complete control over these technologies.
Types of Cookies We Use
- Essential cookies that enable basic website functionality and security features
- Preference cookies that remember your settings and customization choices
- Analytics cookies that help us understand user behavior and improve our platform
- Marketing cookies that personalize content and measure advertising effectiveness (only with your consent)
You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may affect some platform features, but core functionality will remain available.
Children's Privacy
Our services are designed for adults aged 18 and over. We don't knowingly collect personal information from children under 18. If we discover we've inadvertently collected such information, we'll delete it immediately and take steps to prevent future collection.
Parents or guardians who believe their child has provided personal information to us should contact privacy@calorivensol.com immediately. We'll work with you to verify the situation and remove any inappropriate information from our systems.
Policy Updates
We review this privacy policy annually and update it when we introduce new features, change our practices, or need to comply with new regulations. Significant changes that affect how we handle your information will be communicated through email and prominent website notices at least 30 days before taking effect.
Minor updates, such as clarifications or additional contact information, may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Complaints and Dispute Resolution
If you have concerns about how we've handled your personal information, we want to hear from you. Our privacy team investigates all complaints thoroughly and works to resolve issues quickly and fairly.
Internal Resolution Process
- Contact our privacy officer at privacy@calorivensol.com with details of your concern
- We'll acknowledge your complaint within 5 business days and begin investigation
- Our team will investigate and provide a detailed response within 30 days
- If you're unsatisfied with our response, we'll work with you to find an acceptable solution
External Options
If we can't resolve your concern to your satisfaction, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992. The OAIC provides independent review of privacy complaints at no cost to you.